Retently alternative for PrestaShop and WooCommerce
Retently is a general-purpose NPS tool, from $99 a month, with no PrestaShop module. le Guide Henri sends periodic NPS by email straight from your PrestaShop or WooCommerce store.
Prices and features collected from the vendors' websites (pricing pages, app listings, help centres): Retently (help.retently.com), collected on October 19, 2026 and October 21, 2026. Public entry offers, prices excluding VAT, which may have changed since. “—”: information not found.
NPS: Retently vs le Guide Henri
Prices and plans
| le Guide Henri | Retently | ||
|---|---|---|---|
| Free | Paid | ||
| Free | 40 orders/month | 14-day trial | |
| Entry price | €0 | €20 excl. VAT/month | $99/month |
| PrestaShop / WooCommerce | ✓ / ✓ | ✗ / via Zapier | |
| Shopify | ✗ | ✓ | |
Features, tool by tool
| le Guide Henri | Retently | ||
|---|---|---|---|
| Free | Paid | ||
| NPS by email | ✗ | ✓ | ✓ |
| Periodic sending, no purchase needed | ✗ | ✓ | ✓ adjustable frequency |
| NPS in the survey | included | — | |
| Email follow-up after purchase | ✗ | ✓ | — |
| “Why” question by score | ✓ | ✓ | |
| Revenue by category (promoters, detractors) | ✓ | — | |
| Detractor alert | ✗ | ✓ | — |
| Languages | 14 | — | |
| Reviews + survey, one tool | ✓ | ✗ | |
Retently and le Guide Henri at a glance
Retently
General-purpose relationship NPS tool with adjustable sending frequency, from $99 a month after a 14-day trial. No PrestaShop module; WooCommerce via Zapier.
le Guide Henri
Two scores: post-purchase NPS, asked in the confirmation survey from the free plan, and relationship NPS, emailed every 3, 6 or 12 months to a random share of your customers, from €20 excl. VAT a month. “Why” question by score and revenue by category, including the detractors' revenue at risk, from the free plan; email follow-up after purchase and detractor alert on the paid plan. 14 languages, PrestaShop and WooCommerce modules, reviews and survey in the same tool.
Why choose le Guide Henri over Retently
- PrestaShop and WooCommerce modules, whereas Retently uses Zapier for WooCommerce and has no PrestaShop module.
- NPS by email from €20 excl. VAT a month, whereas Retently starts at $99 a month.
- Customer reviews and attribution survey in the same subscription.
Method and sources
Each value comes from the vendor's pricing page, app listing or help centre, checked on 19 and 21 October 2026. “—” means the information was not found; “✗” means the feature does not exist. Dollar prices are those shown by the vendor. le Guide Henri is shown in two columns: free plan and paid plan.
Sources: trustedshops.com/newsroom · fairing.co/products/nps · knocommerce.com/nps · zigpoll.com/pricing · apps.shopify.com/grapevine · help.retently.com · satismeter.com/pricing · help.delighted.com · survicate.com/pricing · wizville.com