Per month, excl. VAT. Dollars converted at $1 = €0.86.
Method and sources
Tier used: the cheapest one whose cap covers your volume. Trustpilot counts invitations, Zigpoll and SatisMeter count responses: one per order. King-Avis: Gold plan, the only one with all options. Survicate: Growth plan, the first with recurring sending.
“≥”: entry price published, exact tier not published; the savings shown are a minimum.
Beyond the highest published tier, that tier's price is used as a floor (“≥”), never extrapolated.
le Guide Henri: yearly paid plan (NPS by email is part of it), €240 excl. VAT a year, i.e. €20 excl. VAT a month, overage of €0.001 excl. VAT per order beyond 25,000 orders a year.
An order sent by your online store. It is counted once, whether it brings a survey answer, a review, an NPS, or all three.
02
What happens at 40 orders on the free plan?
The free plan is blocked at the cap: beyond 40 orders in the month, further orders are no longer taken into account. Switching to paid lifts the limit.
03
And beyond 25,000 orders a year?
Nothing is blocked: each extra order is billed at €0.001 excl. VAT.
04
Do in-store reviews count as orders?
No. A review left through a QR code is not linked to any online order: it doesn't use up your quota.
05
Is the NPS by email included?
Yes, in the paid plan, with no extra subscription. It is not included in the free plan.
06
Is there a commitment?
No, neither on the free plan nor on the paid one.
07
If I switch back to free, do I lose my product reviews?
No. They remain collected and stored, and are displayed again as soon as you switch back to paid.
08
Can I export my data?
Yes, free of charge: CSV, JSON and a full ZIP export, photos included.
09
Invoicing and VAT?
French invoicing: EU VAT number checked through VIES, SIRET number. All our prices exclude VAT.
10
What is an attribution survey?
A question asked to the customer on the order confirmation page: “How did you hear about us?”. The answers show which channels really bring customers (word of mouth, social media, trade shows…), including those your analytics tools can't see. It is included from the free plan.
11
Which PrestaShop and WooCommerce versions are supported?
PrestaShop 1.7 to 9, and WooCommerce 8.0 or later on WordPress 6.2 or later. The module connects to your account without copying any key.
12
How are reviews verified?
The invitation is only sent after a real order, and the review then carries the “Verified purchase” label. Every review shows its level of proof, none is filtered by its rating, and collection follows the NF ISO 20488 standard.
13
Can I bring over reviews from another platform?
Yes, free of charge. Imported reviews carry the “Imported from another platform” label and are never published automatically.
40 orders a month.Zero euros.Zero commitment.No credit card.